Frequently Asked Questions

Have a question about junk removal or cleanouts?

Below are answers to the most common questions we receive from homeowners across the Twin Cities. If you don’t see your question here, feel free to reach out, we’re always happy to help.

Pricing & Getting Started

  • Our pricing is based on three main factors:

    • Volume: how much space the items take up in our truck
    • Disposal or recycling fees: some items require special handling or facility fees
    • Time: how long it takes to safely remove the items from the space

    Because every job is different, the best way to provide an accurate estimate is by seeing the space.

  • Yes! We provide free estimates.

    The most accurate estimate is when we can visit the home and look at the space in person. If that isn’t possible, we can also estimate using:

    1. FaceTime or video call

    2. A short video walkthrough

    3. Photos of the items

    The more information we can see, the more accurate the estimate will be.

  • Our minimum job cost is $149. This baseline rate applies to small, single-item pickups and helps cover our basic truck dispatch, fuel, and local disposal fees.

    For anything larger than a single item, we transition to our transparent volume-based pricing so you only ever pay for the exact space your items take up in our trucks or trailers!

  • If we arrive and the scope of the job has changed, we will always pause and discuss it with you first.

    We will explain:

    • what has changed
    • how it affects timing
    • whether it affects pricing

    We never start additional work without making sure you understand and approve the plan.

  • The easiest way to get started is to call, text, or fill out a quote for a free estimate.

    We’ll ask a few quick questions and help you figure out the best next step for your cleanout!

Scheduling & Logistics

  • In many cases, we can provide same-day or next-day service.

    Otherwise, most cleanouts are scheduled within two to three days.

  • Our process is simple and designed to be easy for homeowners and business owners.

    1. Reach out by phone, text message, or through our website

    2. We ask a few quick questions about the items and location

    3. We schedule an estimate or review photos/video

    4. Once the estimate is approved, we schedule the job

    5. Our team arrives, removes the items, and completes the cleanout, we take a picture of the reclaimed space and send it to our customer

    Most of our customers are surprised by how quickly the process moves once the job begins.

  • No, you don’t have to move anything.

    We can remove items from inside the home, basement, garage, or wherever they are located.

    That said, if items are already outside or staged for pickup, it can sometimes make the process faster and reduce the cost.

  • Not necessarily.

    We’ve completed cleanouts where:

    • the homeowner was present
    • the homeowner stepped out during the job
    • the homeowner was not present at all

    Many of our customers trust us to complete the work while they’re away.

    As a small, local, family-run business, we take that trust very seriously.

  • Most smaller cleanouts are completed in under 30 minutes.

    Even fairly large jobs are often finished in a couple hours.

    Whole-house cleanouts or larger projects can take one to two days, depending on the size of the space and the amount of material.

  • Yes. Twin Cities Cleanouts is fully insured. We take the protection of your home, and our company, very seriously. When you work with a cleanout or junk removal company, we highly recommend you check for insurance.

Services, Items, & Areas

  • Many people use the terms interchangeably, but there is a difference.

    A junk pickup is usually a quick removal of a few items.

    A cleanout often involves clearing an entire space, such as a garage, basement, home, or estate — and sometimes includes sorting, organizing, or preparing the property for the next step.

    We use the word cleanouts because many of the jobs we do involve helping homeowners move through a transition, not just hauling away junk. Plus, we don’t consider the items we remove junk because many can be repurposed in some way!

  • Some of the most common cleanouts we help with include:

    • garage cleanouts
    • basement cleanouts
    • estate cleanouts
    • move-out cleanouts
    • preparing homes for sale
    • clearing space after tenants move out

    But every home and situation is different, and we’re always happy to talk through what you need.

  • Yes. This is something we approach with a lot of care and sensitivity.

    Clearing out a loved one’s home can be emotional and overwhelming. Our goal is to make the process easier for families by working respectfully and thoughtfully throughout the cleanout.

    Many families have shared that they appreciate the way we handle these situations.

  • Yes!

    We regularly help with cleanouts related to:

    • homes being prepared for sale
    • rental property turnovers
    • Airbnb turnovers
    • estate transitions

    Our goal is to help get the property cleared and ready for the next step as quickly and smoothly as possible.

  • Yes, whenever possible.

    Many items removed during cleanouts can be donated, recycled, or repurposed rather than sent to the landfill.

    Depending on the condition of the items, they may go to local donation partners, recycling centers, or scrap facilities throughout the Twin Cities area.

    Landfill disposal is always our last option, not the first.

  • Yes, we can remove construction debris, although it’s not the majority of our work.

    If you have materials from a renovation or home project, feel free to reach out and we can talk through the details.

  • We primarily serve the northwest Twin Cities metro, including:

    For the right project, we also work throughout the greater Twin Cities area, including Minneapolis and St. Paul.